Refund & Cancellation Policy

1. Monthly Subscriptions

ClearSafe offers three monthly subscription plans: Starter (£19/month), Professional (£39/month), and Business (£79/month).

Once a monthly payment has been processed, no refund will be issued for that billing period.

You may cancel your subscription at any time. When you cancel:

• Your access continues until the end of your current billing period.
• No further payments will be taken.
• Your data remains available until the end of the billing period, after which your account is paused.
• Compliance records are retained in accordance with our Privacy Policy (7 years for H&S records).

2. Annual Subscriptions

ClearSafe offers annual billing at a 20% discount: Starter (£15/month billed annually at £180), Professional (£31/month billed annually at £372), and Business (£63/month billed annually at £756).

2.1 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of purchase during which you may cancel your annual subscription and receive a full refund.

• To exercise this right, email support@clearsafe.io within 14 days of purchase.
• We will process the refund within 14 days of receiving your cancellation request.
• The refund will be returned to your original payment method via Stripe.

2.2 After the Cooling-Off Period

• No refund will be issued for the remainder of the annual term.
• You may cancel at any time — your access continues until the end of the paid annual period.
• No pro-rata refunds are available after the 14-day cooling-off period.

3. Plan Upgrades

If you upgrade your plan (e.g., from Starter to Professional):

• The upgrade takes effect immediately.
• You are charged a pro-rata amount for the remainder of your current billing period.
• All features of the new plan are available immediately.
• Subsequent invoices reflect the new plan price in full.

4. Plan Downgrades

If you downgrade your plan (e.g., from Professional to Starter):

• The downgrade takes effect at the start of your next billing cycle.
• You retain access to your current plan features until the end of the current billing period.
• Any features exclusive to your current plan (e.g., audit pack, H&S Policy generator) will become unavailable after the downgrade takes effect.
• Your existing data (assessments, incidents, assets) is preserved — you can still view it, but may not be able to create new items beyond the lower plan's limits.

5. Exceptional Circumstances

ClearSafe may, at its sole discretion, issue a full or partial refund in the following circumstances:

• A significant technical failure on our part that prevented you from using the platform for an extended period (more than 48 consecutive hours).
• A billing error caused by ClearSafe or our payment processor (Stripe), such as a duplicate charge or incorrect amount.
• Any other situation where we believe a refund is fair and reasonable.

To request a refund under exceptional circumstances, email support@clearsafe.io with:

• Your account email address
• A description of the issue
• Any supporting evidence (screenshots, error messages, dates)

We will respond within 5 working days.

6. How to Cancel or Change Your Plan

You can manage your subscription at any time using one of the following methods:

7.1 Via the Dashboard

1. Log in to your ClearSafe account.
2. Navigate to Settings → Billing (or go directly to clearsafe.io/billing).
3. Click “Manage Subscription” to access the Stripe billing portal.
4. From there you can cancel, upgrade, downgrade, or update your payment method.

7.2 Via Email

Email support@clearsafe.io with the subject line “Cancel Subscription” and we will process your request within 1 working day.

7.3 Confirmation

You will receive email confirmation of your cancellation or plan change within 1 working day. If you do not receive confirmation, please contact support@clearsafe.io.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including but not limited to:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you believe your statutory rights have not been respected, you may contact Citizens Advice (citizensadvice.org.uk) or your local Trading Standards office.

8. Governing Law

This Refund & Cancellation Policy is governed by the laws of England and Wales. Users in Scotland and Northern Ireland retain any additional rights afforded to them under their local jurisdiction.

9. Contact

For refund enquiries, cancellation requests, or billing questions:

ClearSafe Ltd

Company number: 17093354

66 Paul Street, London, England, EC2A 4NA

Email: hello@clearsafe.io

Website: clearsafe.io

See also: Terms of Service · Privacy Policy · Cookie Policy · Complaints Policy