Refund & Cancellation Policy

Last updated: 13 May 2026

No long-term contracts. No exit fees. Here's how refunds, cancellations, and plan changes work.

1. Monthly Subscriptions

GetClearSafe offers three monthly subscription plans: Starter (£19/month), Professional (£39/month), and Business (£79/month).

Once a monthly payment has been processed, no refund will be issued for that billing period.

You may cancel your subscription at any time. When you cancel:

Your access continues until the end of your current billing period.
No further payments will be taken.
Your data remains available until the end of the billing period, after which your account is paused.
Your data remains accessible for 90 days after cancellation, then is permanently deleted. You are responsible for retaining your H&S records — see our Privacy Policy.

2. Annual Subscriptions

GetClearSafe offers annual billing at a 20% discount: Starter (£15/month billed annually at £180), Professional (£31/month billed annually at £372), and Business (£63/month billed annually at £756).

2.1 Pro-Rata Refund for Annual Plans

If you cancel an annual subscription, you may request a pro-rata refund for unused complete months remaining on your plan.
An early termination fee equivalent to one month's subscription at the effective monthly rate of your annual plan (annual price ÷ 12) will be deducted from any refund.
Example: A Business plan subscriber paying annually cancels after 3 months. The refund is calculated at the effective monthly rate of £63/month (£756 ÷ 12): 8 remaining months minus 1 month early termination fee = 7 months × £63 = £441 refund.
Requests must be made within 14 days of cancellation to support@getclearsafe.com.
Monthly plan subscribers receive no pro-rata refund but may cancel at any time with no further charges (see Section 1).

2.2 Cancellation

You may cancel at any time — your access continues until the end of the paid annual period.

2A. Cancellation and Auto-Renewal

Cancellation of your subscription stops auto-renewal with immediate effect.
No further payments will be taken after the end of your current billing period.
Your access to the service continues until the end of the paid period.

3. Right to Cancel (Cooling Off Period)

GetClearSafe is a digital service that is provided immediately upon payment.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing digital services at a distance normally have a 14-day right to cancel. However, at the point of purchase, you are asked to expressly confirm that:

You request that ClearSafe Ltd begin providing the service immediately upon payment; and
You acknowledge that by accessing the service, you waive your 14-day right to cancel under the Consumer Contracts Regulations 2013.

By ticking this checkbox and completing your purchase, you consent to the immediate provision of the service and acknowledge that your statutory right to a 14-day cooling-off period no longer applies once you access the service.

3.1 Business Customers

If you are purchasing GetClearSafe on behalf of a business, or in the course of a trade, profession, or business, the Consumer Contracts Regulations 2013 do not apply to you. You have no statutory right to cancel. Cancellation is governed solely by Sections 1 and 2 of this policy.

4. Plan Upgrades

If you upgrade your plan (e.g., from Starter to Professional):

The upgrade takes effect immediately.
You are charged a pro-rata amount for the remainder of your current billing period.
All features of the new plan are available immediately.
Subsequent invoices reflect the new plan price in full.

5. Plan Downgrades

If you downgrade your plan (e.g., from Professional to Starter):

The downgrade takes effect at the start of your next billing cycle.
You retain access to your current plan features until the end of the current billing period.
Any features exclusive to your current plan (e.g., audit pack, H&S Policy generator) will become unavailable after the downgrade takes effect.
Your existing data (assessments, incidents, assets) is preserved — you can still view it, but may not be able to create new items beyond the lower plan's limits.

6. Exceptional Circumstances

ClearSafe Ltd may, at its sole discretion, issue a full or partial refund in the following circumstances:

A significant technical failure on our part that prevented you from using the platform for an extended period (more than 48 consecutive hours).
A billing error caused by ClearSafe Ltd or our payment processor (Stripe), such as a duplicate charge or incorrect amount.
Any other situation where we believe a refund is fair and reasonable.

To request a refund under exceptional circumstances, email support@getclearsafe.com with:

Your account email address
A description of the issue
Any supporting evidence (screenshots, error messages, dates)

We will respond within 5 working days.

6A. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank or card issuer while a complaint or refund request is being handled by ClearSafe Ltd may result in immediate suspension of your account.
We strongly encourage you to contact support@getclearsafe.com before initiating any payment dispute so we can resolve the issue directly.
If a chargeback is initiated, your account may remain suspended until the dispute is resolved through Stripe's dispute process.

7. How to Cancel or Change Your Plan

You can manage your subscription at any time using one of the following methods:

7.1 Via the Dashboard

Log in to your GetClearSafe account.
Navigate to Settings → Billing (or go directly to getclearsafe.com/billing).
Click “Manage Subscription” to access the Stripe billing portal.
From there you can cancel, upgrade, downgrade, or update your payment method.

7.2 Via Email

Email support@getclearsafe.com with the subject line “Cancel Subscription” and we will process your request within 1 working day.

7.3 Confirmation

You will receive email confirmation of your cancellation or plan change within 1 working day. If you do not receive confirmation, please contact support@getclearsafe.com.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including but not limited to:

The Consumer Rights Act 2015
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you believe your statutory rights have not been respected, you may contact Citizens Advice (citizensadvice.org.uk) or your local Trading Standards office.

9. Governing Law

This Refund & Cancellation Policy is governed by the laws of England and Wales. Users in Scotland and Northern Ireland retain any additional rights afforded to them under their local jurisdiction.

10. Contact

For refund enquiries, cancellation requests, or billing questions:

ClearSafe Ltd

Company number: 17093354

66 Paul Street, London, England, EC2A 4NA

Phone: +44 (0)330 133 0620

Refund & billing enquiries: support@getclearsafe.com

General enquiries: hello@getclearsafe.com

Website: getclearsafe.com